AirIndia.com, the official website of Air India, offers a comprehensive and user-friendly platform for booking flights, managing reservations, and exploring various travel services. The website's interface is relatively straightforward, making it easy for both frequent flyers and new users to navigate. The homepage is designed to provide quick access to essential features such as flight booking, flight status updates, and special offers. Additionally, the site offers a wealth of information about Air India's destinations, in-flight services, and frequent flyer program, which is beneficial for travelers looking to plan their journeys in detail.

One of the standout features of AirIndia.com is its extensive range of booking options. Users can book one-way, round-trip, or multi-city flights with ease. The site also allows for the booking of ancillary services like seat selection, meal preferences, and extra baggage. This level of customization caters to the diverse needs of travelers. Furthermore, the website supports multiple payment options, including credit/debit cards, net banking, and even popular digital wallets, making the payment process seamless and convenient.

However, while AirIndia.com has many strengths, it is not without its shortcomings. Some users have reported occasional technical glitches and slow loading times, which can be frustrating when trying to book or manage reservations. Additionally, the customer support section, though comprehensive, could benefit from more responsive and quicker resolution times. Despite these issues, AirIndia.com remains a valuable resource for Air India passengers, offering a wide array of services and information in one accessible location.