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Staysure.co.uk is a UK-based travel insurance specialist best known for policies aimed at older travellers and people with pre-existing medical conditions. The site offers straightforward online quoting alongside telephone support so customers can compare single-trip and annual multi-trip policies; specialist options for cruises and winter-sports are available under the same brand. Staysure positions itself as a simpler option for travellers who often find standard policies unavailable or expensive because of age or existing health issues.

Coverage typically focuses on the essentials most travellers prioritise: emergency medical treatment abroad, cancellation and curtailment, baggage and personal belongings, and travel delay assistance. Because Staysure handles a lot of older customers and declared medical conditions, many products come with clear medical-declaration requirements and underwriting decisions that can alter premiums or apply exclusions. The insurer also publishes policy documents that list cover limits, excesses and common exclusions so buyers can compare before they commit.

Buying a policy is primarily self-serve via the website, where you can get a quote by entering trip details and medical information; there is also a phone team for customers who prefer to buy over the phone or need help with complex medical histories. Claims are handled through Staysure’s claims service and, in the event of a medical emergency abroad, the insurer provides an assistance route for help while travelling. Staysure is most useful for UK residents who need travel insurance when age or health would otherwise make cover hard to find, but like other specialist insurers, premiums increase with age and the severity of declared conditions, so shoppers should compare cover limits and exclusions carefully before buying.

01

Specialist cover for older travellers

Products are tailored to customers over 50, with underwriting and price points structured around age-related risks.

02

Support for declared medical conditions

Staysure accepts many pre-existing conditions when declared, using underwriting to offer tailored cover rather than flat exclusions.

03

Options for cruises and winter sports

Separate policy choices or add-ons are available for cruise passengers and travellers planning winter-sports activities.

Product range and who it suits

Staysure’s core lineup covers single-trip and annual multi-trip policies, with specialist variants for cruises and winter sports. The brand is aimed at older UK residents and those with medical histories that would make standard cover hard to obtain. Policies include the usual components—medical, cancellation, baggage and delay cover—but limits, excesses and underwriting outcomes vary depending on age, destination and declared conditions, so buyers should read policy wording closely.

Buying, customer support and claims

You can get quotes and purchase policies online or over the phone if you need help with medical declarations. Staysure provides a claims service for non-urgent issues and an assistance route for medical emergencies while abroad; contact details are supplied in policy documents. Because many customers have declared conditions, expect underwriting conversations and potential exclusions during purchase or at claim time—keeping records of medical information helps speed handling.

Who it's best for

Over-50s planning holidays Cruise travellers Travellers with pre-existing medical conditions

Pros and Cons

PROS
  • Specialist focus on older travellers and those with pre-existing medical conditions
  • Offers single-trip, annual multi-trip, cruise and winter-sports cover
  • Online quoting plus telephone support for customers with complex medical histories
  • Clear policy documents that list cover limits and common exclusions
CONS
  • Primarily serves UK residents — not a global retail market
  • Premiums can climb quickly with age or significant medical conditions
  • Medical screening and exclusions can make cover more restricted than standard policies

Frequently asked questions

Does Staysure cover pre-existing medical conditions?

Yes — Staysure specialises in cover for declared pre-existing conditions, but cover depends on the condition and underwriting. You must declare relevant medical history during the quote process; some conditions are accepted, others may be excluded or require a higher premium.

Can I get a quote and buy a policy online?

Yes — the website offers online quoting and policy purchase. If you prefer, you can also call their sales team to discuss complex medical histories or get help completing the application.

How do I make a claim or get help in an emergency abroad?

Claims and emergency assistance details are provided in your policy documents. For non-urgent claims you typically contact the claims team by phone or online; for medical emergencies use the insurer’s assistance route shown in your documentation to obtain help while travelling.

Visitstaysure.co.uk

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