The Kiwi Guarantee is Kiwi.com’s protection for certain combined itineraries: if you miss a connection covered by the booking due to a delay or disruption, Kiwi may help rebook you or refund the trip according to its terms. It has eligibility rules and exclusions (for example, it may not cover issues caused by carrier bankruptcies, force majeure, or missed transfers outside specified conditions), so check the Guarantee page and your booking confirmation for details.

Change and refund options depend on the fare class of the operating carriers and any policies Kiwi applies. Some tickets are refundable or changeable for a fee; others are non‑refundable. Because Kiwi often sells combined tickets from multiple airlines, each leg’s rules can differ. Start a request through your Kiwi.com account and review the ticket’s fare conditions before purchasing to understand likely costs.

Yes. Many Kiwi itineraries connect flights from different airlines or low-cost carriers and may require self-transfers between terminals or airports. Allow additional transfer time, especially when baggage must be reclaimed and rechecked, and verify visa/entry requirements for transit countries—these responsibilities usually fall to the traveler unless the itinerary is explicitly covered by Kiwi’s protections.